Corona Virus Update from Monique

Where have I been???

So much has happened since we went into quarantine and even before then that I’ve been eager to share with you.

Property Management Good Changes

Before the quarantine in February I made a radical change to how I’m doing the property management. I completely changed my staff and improved my methods. I stopped making videos while I figured this all out. I was hoping it would be good for everyone. And was I ever right! There have been a few learning curve bumps, but now it’s figured out and it’s going beyond my expectations GREAT! Give me a call and I can tell you more.

Maintenance During Quarantine

Screen Shot 2020-07-17 at 8.13.30 AM.png

When everything was shut down, it was the hardest for Pat, my husband. During our renovation of the property management company, a lot of the maintenance fell on him. He did NOT want to enter houses in Detroit where the general consensus was to NOT quarantine. But he had to do it in a lot of cases and we are all fine.

Renovation During Quarantine

Screen Shot 2020-07-17 at 8.16.32 AM.png

We also struggled to keep our business flowing of buying 2-3 houses a month and renovating 2-3 houses and selling 2-3 renovated and rented houses. The renovation was difficult. We were all told to stay home and that we could be ticketed for doing nonessential work. The lines at Home Depot could be hours long. Then Home Depot stopped selling paint because they deemed it nonessential. Our special order window company shut down for 8 weeks. Then our renovation staff went on unemployment. Pat was truly a one-man-show! It’s amazing what all he accomplished anyway though. And we are so happy now to have our renovation crew back to work.

Renting Houses During Quarantine

Screen Shot 2020-07-17 at 8.25.40 AM.png

Meanwhile I had to figure out how to get these renovated houses rented (with a few boarded windows) and not violate the real estate mandate of not showing houses. NO PROBLEM. I SWAM!!! I already had videos of them anyway. The applications flooded in and I was able to choose the best applicants EVER! And I never had to meet them until move-in day. This was good because I also was going through a staffing change at the time so it was all on me.

New Education During Quarantine

I was able to work from home too, which was really nice. I took the time to take a Udemy.com class on digital marketing. I’m rather proud of myself for making a successful Facebook ad that I targeted in Argentina. I even used Upworks.com to hire an Argentinian interpreter to help me speak with my new leads. Then I went on Indeed.com and found someone to train me on some better video editing. My video production slowed down in the process because there is so much to learn! But it’s FUN!

Selling our Renovated and Rented Houses During Quarantine

By June though things were rolling so well that I had my best real estate sales month of my entire career. People are buying up Detroit like crazy! My real estate contacts in Detroit are telling me the same. It’s going well in the suburbs and in Detroit. The prices aren’t going down so now is a good time to BUY!

I’d love to tell you more. Call me on my cell phone because I’m not at my office again yet. I like being near my family too much. (248) 390-3982.

Molly, Lucy, Monique, and Julia at the Pink Pony on Mackinac Island in July.  It was totally open!

Molly, Lucy, Monique, and Julia at the Pink Pony on Mackinac Island in July. It was totally open!


What are the Down Sides of Buying Property in Detroit?

piggy bank.jpg

From my Quora Post:

The upsides outweigh the downsides for me. I’m still making money! But these are some of the issues:

Know what you are buying: We buy the houses ourselves and renovate them before we sell them so the buyer doesn’t have the issues we have. But if you are buying them for under $25k, expect they will need another $20k-ish in renovation work to get them up to code. I’m talking about the 3 bedroom bungalows here, which is our model of what we renovate.

Expect to pay the City of Detroit for your Certificate of Occupancy: In response to the Flint crisis, Detroit now has I believe the toughest lead requirements in the country. All houses have to pass a lead test, which is around $500. If you fail, to abate the lead is outrageous but I’ve never been through that because that issue arises with old windows mostly. We replace all our windows. When old wood windows slide up and down, they leave old paint dust which exposes people to lead. There is lead paint in all the Detroit houses but it’s under the new paint so it’s safe as long as your new paint doesn’t chip. Then every 3 years you need a renewal lead test which is around $375. The city test itself is pretty fair. Only $159 for two tests. It’s mostly just safety items. Detroit uses a third party to do those tests so there is a better level of customer service than working directly with Detroit.

Expect to pay the City of Detroit tickets: If your house doesn’t have the Certificate of Compliance (C of C), the ticket is $250 for no registration (which is an easy free thing to do online), $250 for no C of C and $500 for no lead test. You can get it all done before your court date and they will waive the tickets. But good luck getting the city to produce the actual C of C. They’re backlogged. The other tickets are blight tickets for things like half your alley being overgrown. The investors are targeted and the homeowners next door and behind your house have no consequences for this. Other tickets are for bulk trash in your yard, which is tough because people dump tires and mattresses and stuff and you can’t always be there to know. We got one for our garbage can being left out after trash day. You cannot find a street in Detroit without multiple cans out on every single day. So again the investors are targeted. We got another one for having a dumpster filled too high while we were doing renovation. Blight court is a half a day of lost work and no mercy and pure evil. I heard someone at blight court ask if there’s a list somewhere of what can cause a blight ticket and they were told they were only to speak when spoken to. So who knows!

Your house could be on the demolition list: This is more of a hassle than anything. There is a published demo list online but the houses don’t actually appear on it for six months. We were told once we needed to produce photos of our house if we didn’t want it demolished and appear before city council. Again, a lost day of work. My husband brought in the photos and after waiting for his turn all day they said, oops, not the same house. It must be the one next door. Other people had to prove they were working on their houses. If they do come to demolish and you miss it in the mail, you will know because they will first come to dismantle your power and water. Be careful if you’re not working on the house and it’s just sitting there. You could miss all that and come back to a vacant lot. It’s happened to people.

Furnaces get stolen out of vacant houses: We secure our houses with house sitters. They will stay in the house as soon as renovation work begins. We pay them $50/week to stay in the house dusk to dawn. It’s not a perfect system but it’s better than nothing. We’ve had new kitchens and vanities stolen as well. But furnaces are the top thing people steal. They break in a window, open a door and walk out with your furnace. They scrap the metal for the money. I don’t even think it’s much money. Or they resell the furnaces out in the suburbs to HVAC guys. Furnaces will get stolen mostly at night but we’ve experienced them being stolen in broad daylight too when our house sitter steps out. Or when a tenant moves out and doesn’t tell us. It’s usually a neighbor watching for the house to go vacant or watching for a clueless contractor whose truck says FURNACES all over it. May as well have flashing lights saying ROB THIS HOUSE!

Tools and work trucks get stolen: We know to never leave our tools in houses when we renovate. They will be stolen. The thieving neighbors are watching. The good neighbors don’t snitch. There is the attitude around here that snitches get stitches or end up in ditches. We did have our work truck stolen from a guarded Home Depot parking lot. That really hurt. We don’t use that Home Depot anymore.

Deeds to houses aren’t always good deeds: When we buy the houses we have a process we go through that costs around $600 to get the deeds marketable. So when we sell the house, it comes with a warranty deed and thus insurable. We’ve had some deeds that required quiet title. That can be anywhere from $1,500-$3,000. Meaning there was something on the deed saying someone else still had a right to the house. Like a bank that isn’t in existence anymore. We’ve had to hire a lawyer to serve the people or nonexistent bank correctly and post it correctly. Then there is a court case. The person could show up and claim ownership but it’s never happened to us. And we’ve been through maybe 10 quiet titles. I’ve heard the circumstance where someone would get to keep their house and we’re out the money is if they were in the military under cover. A lot of people sell houses in Detroit with Quitclaim deeds. Beware! But the question you want to ask is if it’s a warranty deed. Warranty deeds will be insured by the title company. Ask though for how much. The original purchase price of the house or for the price you are paying. Good to know. If they say it isn’t a warranty deed, you can make a purchase requirement that it’s made into a warranty deed before you will close. I do this and it really makes agents and title companies mad. But the nerve of them to sell me something that could require quiet title! They prefer the naive buyers.

You could be hit with huge water bills: The water department has a new policy to protect homeowners’ privacy they say. No one can look up how much the water bill is unless you have the last four digits of the homeowners’ social security number. Seems to me a nice way for the water department to get the “rich” new buyer to pay the old deadbeat owner’s water bill. The title companies can’t even get the water bill amount anymore. If you buy a house, ask for proof of the last water bill. I’ve been able to get the workers at the water department to tell me what the bill is because they know me and like me but they won’t print it off for me because it could get them in trouble. There are a few water bills too. There is the owner bill and the tenant bill. The owner bill is supposed to end in 300 and the tenant bill in 301–305. But it isn’t always that way. So you have to specifically ask if that’s an owner bill — which you could be hit with — or the tenant bill, which stays in the tenant’s name. When we sell houses I transfer the water ownership myself in my office. The water department can’t for the life of them ever do a final water meter read until months after I’ve sold the house anyway. If ever. I swear they go to the casino instead of doing the final real estate meter read. The last one I requested came back that I needed the owner’s social security number. It’s owned by a BANK! Not happening.

Lots of scammers sell these properties: We have so many sad stories of investors finding us after being so scammed. If it sounds too good to be true, maybe it is. We always ask our investors to come here and meet us. It’s a big trusting relationship. We don’t work with every investor either. You should see the property. You should get to know the person doing your renovations. It’s common to be told it will only cost one amount and you end up paying a lot more. I’ve heard of owners sending in all the money to finish the renovations only to learn the money was never put to the house. Who pocketed it? We buy the houses ourselves and renovate them ourselves and we don’t always make a profit. Some we’ve sold at a loss to ourselves because of unforeseen problems. Others we just buy and hold ourselves. Getting reliable crews to work in the city is really hard. The good ones all have jobs these days in the suburbs where their tools and trucks won’t be stolen. One investor we met had already met someone else with big promises. He chose to go with that guy. That guy told him he bought a house for only something like $9k. I find that practice a little unethical myself. The seller trusted him that his house wasn’t worth more. I’m sure the seller wasn’t provided comps for his neighborhood. This guy then told this investor it would be around $20k to renovate. Possibly true. But then the worst part was he told him he could flip it for $90k. We know that street. We flip houses there for $50k, not $90k. This big talker renovater guy doesn’t even have a property management business. He’s very green too. Not sure he knows about the city requirements. Did he think a homeowner would pay that on that street? Not a chance. The homeowners are buying the $25k houses and whittling away at the renovations. If it’s rented, there’s no ROI left to be attractive to an investor on a $90k house especially when they can buy them for $50k. So this one bothers me. Gives Detroit a bad name. And of course my ego is bruised that this investor didn’t choose me.

Buying turnkey (renovated and rented) isn’t necessarily the answer: People have told us they did that only to learn the house was really only partially renovated. It’s hard to view the inside of a turnkey property because tenants get scared about showing it. They’ve been scammed so many times by landlords and property managers claiming to be the one to whom they pay the rent, only to find out it’s someone else and then they end up with an eviction on their record. So to get inside a rented house is tough. If you do get in, that tenant may start looking for a new place to rent as soon as you walk out the door because they think something fishy is going on. Solution to this one is to get referrals from other investors who bought from that property management company. I don’t actually allow investors in to my rented houses for the above reasons. Our houses are pretty cookie cutter. I’ll show them a few other houses we’re working on and they can see my Youtube channel of house tours on move in day. They’re all pretty much the same.

But isn’t it about the money? If you’re making a good return on investment, then these things are manageable. I think knowing what to expect helps. When investors call me and don’t ask me worst case scenarios, I just tell them anyway. I don’t want to work with someone naive to Detroit’s issues. They thank me! Other things with buying a turnkey house could be a bedbug or cockroach problem. That can take three months of no rent. One month before the people move without paying, another month of treatment, another month of killing off the newly hatched eggs. Or Section 8. It takes them 1–3 months before the payments are initiated. Ouch! But they pay back to the move in date so that’s good. Turning over a house can be costly because tenants can be rough no matter how tough my screening is. Expect a good $1,200 between tenants. Tenants don’t come out in the snow to view houses. So that can be an issue. Unless they have Section 8 and they’re on a time restriction to find a new place. I’m grateful for them in the winter! It’s all still a good investment though. I know because our investors keep buying more. And I still have my own properties generating a nice income for us. Two of my 10 tenants have been there since 2008. I like those ones!!!

Confessions of a Landlord - Intro - Landlord Edition

I’ve taken the plunge into YouTube fame and glory! Not really all that. But I finally did decide to launch an idea that I’ve been diligently working on in my head for longer than I care to admit.

CONFESSIONS!

The leads who call me who are interested in investing in Detroit always say they appreciate my transparency in my website. I seem to know what I’m doing. The thought I have when they tell me that is, “Well, if they only knew what it took to get here!” I’ve made some doozie mistakes and some crazy decisions that actually worked. But I like to say mistakes are just another form of paying tuition.

When people call me and tell me that they’ve watched my YouTube videos, CONFESSION….I CRINGE! They’re so boring. They say they feel like they know me and it’s actually me. It really is! But I could be better, I’ve decided. And vlogging seems to be the answer.

So I’ve given myself the challenge of laying it all out there. Just going for it. I’m going to make videos with NO MAKE UP. Confession — I rarely wear makeup anyway. I’m going to use my cell phone. I’m going to vlog in my car or wherever else I’m inspired. I’m going vlog it as I think of it. My kids told me I need to be a vlogger and that’s what vloggers do and it’s okay, Mom! Yikes.

My Mission

Why? Well, I’m going to do a service. Confession: When I started as a landlord, I knew nothing. But I read books and I attended Real Estate Investors Association of Oakland County meetings and asked questions and used my husband’s amazing common sense with my creativity and natural risk taking tendencies and figured it out. I even took a class on property management that is part of earning a broker’s license. I learned nothing there that applied to real life.

I sure could have saved some “tuition” though if I had the videos that I’m about to make. So I hope to save some landlords. Some people save the whales…me, the landlords!

Here is my intro video. I just did it. Then I learned I was supposed to hold my phone horizontally. Then I had to figure out iMovie and then how to get it to my YouTube channel. Then I started watching videos on being better at this and I’m basically overwhelmed and that’s enough for today. Thank goodness we all have YouTube now.

I hope you find good content on my channel and see fit to subscribe.

Confession: Now that I wrote this, I can’t back out! I’m in. I feel like I just jumped out of a plane and hope I can find the parachute!

My Favorite Eviction Horror Story

Once upon a time not too long ago there was a little family in a little house on a little (desirable) street in Detroit.  In it lived an aunt, a mother and an adult son.  

street view1.jpeg

The son, we'll call him Sam, served our country in the Vietnam War.  Unfortunately, he was injured and is now using a walker.  He came home to his little house in Detroit and settled in the living room.  At some point the aunt and the mother passed away.  But he didn't much leave the living room.

Sam had the good fortune of a house to live in.  A house with no mortgage.  All he had to do was pay the taxes.  He did not pay the taxes.  Wayne County sent him many letters suggesting he get on a payment plan.  

He did not get on a payment plan.  

Then they posted on his door that he was about to lose the house.  Come get on a payment plan.  

He did not get on a payment plan.  

The house was up for auction in 2016.  We drove by and saw a lovely home on one of the prettiest streets and decided to buy it.  

Our daughter Molly house shopping with Pat.

Our daughter Molly house shopping with Pat.

 

Then we met Sam.  He was in the living room.  We told Sam he could stay for free until we were ready to work on the house, but then he would have to move.  Sam stayed for free until renovation time.

But then Sam wouldn't move.  Sam wouldn't even pay us ANYTHING to stay.  We had to evict Sam.  We felt like jerks evicting a war vet.

EVICTION DAY

Sam knew it was coming.  But Sam did not prepare.  The bailiff offered to arrange for him containers to move to a storage unit.  Sam said no.  

The Bailiff said he'd better gather his most precious belongings then because it's time.  Sam got up and grabbed his garbage bag full of marijuana.  

Then the bailiff called the Veteran's Association and was able to find Sam lodging with medical care.  

It took us SEVEN dumpsters to empty the house.  All his mother's and aunt's belongings were everywhere and covered in dust.  

Screen Shot 2018-01-10 at 6.21.20 PM.png
Screen Shot 2018-01-10 at 6.29.33 PM.png

In the end Sam thanked my husband and told him it was time for a fresh start.  

And now we have a beautiful house in our portfolio.  

front 19474.jpeg

Sorry, Sam.  

Thank you, Sam.  

 

 

How I Stuck My Foot in my Mouth with this Future Tenant's Mother in Detroit

This is what I saw coming down this street in the City of Detroit to do a home visit for a new tenant who was living with her mother.  I always like to see how they live before I let them live in one of my own Detroit investment properties.  

And on the other side of the street, I saw this.

I was starting to worry, but then I saw where this tenant was living with her mother and my heart sang!  Yes!  She cares about her house and she actually takes care of her flowers.  Not that the daughter will, but hopefully this apple doesn't fall far from the tree.

I felt so much compassion for this family who lived on a street full of abandoned houses and an abandoned apartment building.  They were literally the last house standing.  

Then I started feeling really good about myself that I was able to move this adult daughter from this horrible area into one of our thriving neighborhoods where all the lawns are kept and there are people for neighbors, not rats and packs of dogs and thugs who must hide out in these houses.  

The more I thought about it, the more I decided I'd better not tell my husband what a scary neighborhood I just put myself in today!  

That's when I opened my big mouth and I said to the mother how she must feel great that her daughter is moving to our house and getting away from here.  "I mean, gosh, these houses are all abandoned.  You must live in perpetual fear."

The mother looked at me and patted my shaking knee and said, "Oh, honey, not at all.  It's never been so peaceful in all my life.  I'm so proud to be the last house standing on this block."  

When you hear Detroit described as a city full of people with GRIT, that right there is WHY!

And I'm sorry to report, the daughter has none of her mother's green thumb.  But the grass is at least cut!

If you're looking for a property manager who speaks her mind, for better or worse, you found her!  Give me a call and I will let you know the value of investing in Detroit.  248-390-3982.

 

Do NOT Buy This Cheap House in Detroit!

You have this great idea.  You hear Detroit is the Come Back City.  It's out of bankruptcy, people are moving back to town, more of the tech industry is moving in...naturally it is time to buy these cheap houses!  All you need to do is call a real estate agent, find yourself some trusted renovators, then find a property management company that works in Detroit.  How hard could it be?

Lemme tell ya just how hard all of that is!  (But it's okay, I have solutions too.)

  1. Choosing the location.  If you look on Google earth and see the rest of the street you may not see that the house just to the left of it is gorgeous and well maintained, but the rest of the street is abandoned and it's surrounded by abandoned businesses.  Do you even know what year that Google image was taken?  No!  Solution:  You need a local person who drives the city regularly who knows where the thriving, desirable pockets of Detroit are.  Sorry, there won't be houses for $1,000 there either, but still the prices will give you a good ROI. We know where these places are.

  2. Choosing your Real Estate Agent.  We agents make our money off commissions.  We get commissions when you hurry up and buy it. Our famous line is, "All it needs is a little paint and it's move-in ready."  Solution:  You need the agent who is also in charge of the renovating and tenant placement and keeping the buyer happy for the long term benefit of a good ROI on his investment.  I'm not after the piddly commission.  I'm looking toward the future because I think like an investor because I am an investor too.  

  3. Finding your renovator.  Have you heard of the woes of those contractors who don't show up once they have their deposit or if they do, they sure don't do the job you thought they were going to do, but then they follow it up with a bill you sure didn't expect? That's typical anywhere.  Solution:  Don't even deal with THAT mess.  Buy the house once it's already renovated.  No big surprises that way.  How did I solve the contractor blues?  My head contractor is my husband.  He's in it too for the final ROI for the investors.  What is good for our investors is good for us. 

  4. Finding the property management company that isn't going to rip you off.  A favorite tactic of property management companies is to bill you A LOT for maintenance.  Or to place the first rental applicant that comes through the door without doing appropriate background research.  Solution:  Our company believes in transparency.  We show you maintenance receipts and photographs.  And our backgrounding checking is extensive.  We want long term tenants.  We want the tenants who will give YOU the best ROI.  We won't even sell you the house unless the tenants have proven themselves to keep the house up and pay rent timely for three months.  

What kind of ROI you wonder?  It is anywhere from 12-18%.  Better than that 401k you have, isn't it?  We make every day a great day with that ROI!  That's why we are Great Day Property Management.  

Give me a call for more details.  I love talking shop!  248-390-3982.  

Lies & Truths about Detroit Section 8 Tenants -- Part 2

Face of a smart cookie with a smart mother!

Face of a smart cookie with a smart mother!

 

Lie:  Before they had Section 8they probably had rough lives including evictions and arrests, so they’re not the type of people to work with.

Truth:  They cannot have any felonies on their record to qualify for Section 8.  They may have evictions on their records, but there are enough applicants that I can weed out the Masters of Rent Payment Evasion from the ones who have kept their record clean.  Their "rough lives" actually make them especially appreciative of our good houses and appreciative of the way we treat them.

 

Lie:  There are so many houses in Detroit for rent now,  it’s hard to find good Section 8 tenants.

Truth:  There are a lot of houses in Detroit for rent, but most of them are in what I call war zone areas or they are managed by slumlords.  I only have houses in desirable areas and my houses are better than what my tenants tell me they see out there.

 

Lie:  All the landlords want the Section 8 tenants so it’s hard to get one for myself.

Truth:  Most landlords are afraid to have a Section 8 tenant because they feel they won’t be able to pass an inspection.  Passing the inspections is not hard when you have a decent house. 

 

Lie:  Section 8 takes forever to pay so you lose money.

Truth:  They can take from one to three months before you start seeing rent.  But they always pay RETROACTIVELY to the time the tenant moved in.  Getting through their paperwork and dealing with their lack of communication or rudeness when they do communicate, is a challenge, but well worth it to me to see those checks come in regularly right to my bank account each month. 

 

My truth is that whenever a tenant comes to me and tentatively admits they have Section 8, I’m doing a big happy dance, rolling out the red carpet and letting them know they found their home.  Welcome!

Give me a call and I would love to tell you more.  My number is 248-390-3982.  

Or please comment.  Did I change any of your assumptions?

 

Lies & Truths about Detroit Section 8 Tenants -- Part 1

Move in day in Detroit.  These are the real people.  You are looking at Honors students who are going places.

Move in day in Detroit.  These are the real people.  You are looking at Honors students who are going places.

Lie:  Lazy people living off the system.

Truth:  My Section 8 tenants are usually single mothers who work as they go to college.  Yes, they are using government money to pay for part of their rent, but they are bettering themselves, which likely will make a better life for their children who may not ever need government help.

 

Lie:  They trash houses.

Truth:  They do not trash houses because there is more to lose for them than someone without the Section 8 voucher.  If they do anything that is a lease violation, they can go to court.  If they get a judgment against them, they can lose their voucher.  Section 8 does yearly inspections to ensure the house is safe.  If there are tenant-caused damages, the inspector cites the tenant who has to make the repair or Section 8 can revoke their voucher.

 

Lie:  They move all the time.

Truth:  Not in Detroit!  I have noticed over the years that tenants seek housing that is close to their sister, mother, auntie or grandma.  They are the most family centered people I’ve ever known.  They all support one another.  If the tenant appreciates the quality of the house and it is close to their family, they never want to move.

 

Lie:  They are not very smart or they wouldn’t be on the system, which makes them really hard to do business with.

Truth:  In order to get on Section 8, they had to first figure out how to apply.  Most of the Section 8 offices are not taking new applicants.  When the office is given money, they open up to just a few new applicants.  The applicants have to be able to fill out a mountain of paperwork.  The hardest part, in my opinion, is how they are treated at the  Detroit Section 8 office.  They have to tolerate an incredible amount of rudeness toward them without blowing up. They negotiate their business well.

  • Do they have criminal records?  
  • Are there enough people on Section 8 to fill my houses?  
  • Is it hard to get the Section 8 money?  

Stay tuned for Part 2!

Please give me a call if you have questions.  248-390-3982.  I would love to hear from you.

Tenant Placement Tricks - Part I - The Phone Interview Top Questions

phone.JPG

Avoiding evictions at Great Day Property Management starts during the tenant screening.  Every step is vital to the success of a good tenant placement. 

I keep a couple attractive clipboards around my office and in my car.  On the clipboard I have typed up my list of questions that I print on the back of scrap paper.  I'm all about saving the planet and streamlining my costs! 

Besides the standard questions like name, phone number, when do you need to move, I do have my most revealing questions that I ask.

  1. Can you please tell me about your ability to pay the rent?  The standard rule is that rent should be one third of their income.  I read this all the time and I think it would be tough finding tenants. You can find my income ratio rule on my website under Rental Screening Process.  Besides income, I'm looking to see how solid their income is.  This begets the questions of how long they have been at their job and what other sources of income they might have.  If they say they are counting on their child support checks, I do not consider that to be very solid.  They may say they have  disability checks or Section 8.  By the way, do not ask what their disability is!  That is protected under the Fair Housing Act.  So is source of income.  You cannot discriminate against someone because they have public assistance. 
  2. Why are you moving?  This is my favorite question.  This gets them talking about their relationship with their current landlord.  I listen to hear if their reason for moving seems reasonable.  Even if their reason is that the landlord is awful, I follow up this question with, "What's your relationship with your landlord if I have to call him?"  I'd like to know before I make that call later.
  3. What pets do you have?  Notice I didn't say, "Do you have pets?"  My pet policy varies between my different owners.  I've learned that if an owner accepts pets, then there are many more tenants from whom to choose.  If the owner does not allow pets, then when the tenant has a pet anyway, we are in the tough position of enforcing our fines.  Oftentimes I get an answer stating the tenant is allergic or scared of dogs.  That is more reassuring if there is a no pet policy.
  4. The security deposit is _____.  Will you be able to come up with that?  Very important question!  If they ask if they can pay it once they are in the house, resist the urge to hang right up on them.  Be up front.  Tell them "It doesn't sound like we are a good match for each other."  You can "discriminate" against someone not having the proper funds to do business with you.

If they sound like a good match, set up the time to meet.  Tell them to call you on their way to the property.  This prevents you from being stood up. 

Now save that questionnaire in case someone feels you discriminated against them.  He or she with the most proof shall win!

In my next blog, I will explain how to further interview the tenant at the house showing.  Let the fun begin!